Small enough to know you, professional enough to support you
Care touches the heart of every community
The last few years of life are so meaningful and a time to treasure. Every person needs a unique style of care that fits their individual situation. Not one person is the same and each PHC care plan is created to represent the support that benefits the individual.
The only way to achieve quality care is by spending time. It is important to us to take the time that is needed to listen and get to know our clients. We enjoy doing what we can to connect with them and their families through communication and supportive care, which is best done over a cuppa.
We value kindness
Being the most important aspect to our work, kindness enables decisions to be made that always benefit the client, their families and the community. It means going slow and being thorough. We take the time to communicate and support both our clients and our team.
Sometimes, kindness means the carers take time out to recharge. To care well for others, we must know how to care for ourselves. Self-care is strongly encouraged and a priority in our team culture. We provide a gentle work ethic that enables our team to thrive in a safe and supportive environment.
Kindness also means we keep a policy of low anxiety and low pressure at all times. Through a high level of support our carers and nurses always have help on hand and are able to say no to work they are not comfortable doing. This gives the clients a valuable experience of care with a relaxed and happy worker.
Being kind & easing concerns
Sometimes care is put in place to be kind to the families and ease their concerns. This is a nice element to caring for people whose families are not living in the area. We feel privileged to be invited into our clients’ homes and treat them with respect at all times. It is a very personal service, and their wellbeing is our priority.
Caring because we enjoy it
This is not just a job to us, our team is full of kind people who believe in what they are doing. PHC requires all our workers to not only have the skills needed for the services we offer but to have genuine kindness and integrity. This creates a healthy team ethic and safe practise at all times. Quality Care is not just about getting the job done, it is about giving what is needed in a gentle caring way, every time.
We value kindness towards all the services we come in contact with. It is important to us that every health service we work with feels supported and valued when they work with us.
Many of our team are working hard to make things better for all our healthcare partners. We are community focused and are constantly trying to find ways to support this special industry. We value genuine care as a way of life. Compassion is our privilege.
Sarah Holmes - Director/Dreamer
Caring for people has always been an integral part of my life. My interest in human behaviour, mental and emotional health has enabled me to get constant enjoyment from observing others. Helping people to live well and thrive, continually motivates me to learn more and try new initiatives.
I trained as an early childhood teacher and then as an artist. I enjoyed being an at-home mum for my three children, practising my art in my spare time. In 2015, my family moved from Christchurch to Wānaka. I quickly fell in love with the nature and people we met here. Spending my time between trail running and oil painting, I found I was still looking for meaning work. I was missing something.
My eyes have been opened to a practical, strategic way of showing kindness. It’s both incredibly complex and at the same time the most simple act we can give one another. I am discovering more and more each day, that genuine pracitical care is magical and I feel incredibly grateful to say this is my job. I see so many areas of concern in this industry and I am motivated to work hard and do what I can to make a difference. Small steps can acheive great things.
I want to help raise the quality of Healthcare for our older people in Aotearoa. My team and I see areas of need and are trying make things better. I dream of a collaborative healthcare system. One that works together and supports each other.
Every day I watch my team work, I feel proud of what we achieve together. We are strong together and I am honoured to work alongside them all.
Self Care, team care, community care. Only by caring for ourselves, we can achieve quality care for each other.
PHC aims to be accessible for those who need our services. In 2025 we became certified with NZ health and disability safety standards. This creates a pathway of quality care that keeps us audited and up to date with the care standards for Home and Community support in New Zealand.
This also enabled us to acheive ACC contracts which we have slowly grown to include, Maximising Independence, Return to Independence, and the nursing contract for our commmunity. We are thrilled to help quality care become more accessible to everyone and will continue to do. We are young but the vision is big.
PHC has a vision to be proactive in areas of palliative care and will be working on networking relationships with our sister services both local and nationwide. When we work together, care can be effective, and efficient, reducing the anxiety for the valued members of our society and honouring their living conditions and quality of life.
Each day I work, I learn more about ‘genuine care’ and how it affects us all. Every client we have, teaches me something different. I enjoy evolving our service to meet our community’s specific and personal needs. We’ve come a long way, but the journey has just begun.
Sarah Holmes
